Privacy Policy

Introduction

SiaPay Technologies Private Limited ("SiaPay," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and applications.

Company Details:
SiaPay Technologies Private Limited
CIN: U62099UP2025PTC222072
PAN: ABQCS0132B
TAN: MRTS34889B
Registered Office: Office No.537, 5th Floor, Urbtech Trade Centre, Maharishi Nagar, Sector 132, Noida, Gautambuddha Nagar, Uttar Pradesh 201304, India

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name and contact details (email address, phone number, postal address)
• Government-issued identification (PAN, Aadhaar)
• Financial information (bank account details, transaction history)
• Business information (company name, GST number, business type)
• Login credentials and account information

Technical Information

When you use our services, we automatically collect:

• IP address and device information
• Browser type and version
• Operating system
• Usage data and analytics
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our payment and financial services
• To process transactions and send transaction notifications
• To verify your identity and prevent fraud
• To comply with legal and regulatory requirements
• To improve our services and develop new features
• To communicate with you about your account and our services
• To provide customer support
• To send marketing communications (with your consent)

Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who help us provide our services
• Financial Partners: Banks, payment processors, and other financial institutions
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement industry-standard security measures to protect your information:

• 256-bit SSL encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and assessments
• Access controls and authentication mechanisms
• PCI DSS compliance (in progress)
• ISO 27001 certification (in progress)

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Meet mandated retention periods for financial records

Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information (subject to legal requirements)
• Object to processing of your information
• Withdraw consent for marketing communications
• Data portability

Cookies Policy

We use cookies and similar tracking technologies to:

• Maintain your session and preferences
• Analyze usage patterns and improve our services
• Provide personalized content and features
• Ensure security and prevent fraud

You can control cookies through your browser settings, but disabling certain cookies may affect functionality.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

Contact Us

Grievance Redressal

In accordance with Information Technology Act 2000 and rules made thereunder, we have appointed a Grievance Officer: